Why We Built Reclamo.ca: A Platform with a Purpose
It started with a simple, frustrating question: "When service goes wrong, where do you turn for a resolution that matters?"
We noticed a gap. You could leave a review on a giant platform, where your voice might get lost in a sea of paid promotions and fake comments. You could complain directly, with no public record. But there was no dedicated, independent space for Canadian consumers to document legitimate issues in a way that holds businesses accountable and helps others.
Reclamo.ca was built to be that space. Our purpose is to create a fair, transparent, and powerful feedback loop between everyday people and service businesses. We believe that credible, documented complaints are not just noise—they are essential data that drives improvement.
What Makes Reclamo.ca Different?
Tons of review apps exist. Here’s why we’re not just another one.
Focused on "Right of Reply," Not Just Reviews
We are the first platform in Canada to be built from the ground up around the "Right of Reply." This isn’t just about venting; it's about resolution. We give hotel managers a dedicated portal to directly address your concerns, creating a public record of their commitment to service. This changes a complaint from a dead end into a constructive dialogue.
Structured, Verifiable Data—Not Just Star Ratings
Instead of a vague "2-star review," our users report specific, categorized issues like "Dirty bathrooms" or "Incorrect billing." This structured data makes it impossible for businesses to ignore recurring problems and gives other consumers crystal-clear insights.
Independent and Unbiased
Our platform is not influenced by advertising dollars or paid placements. The "Board of Shame" and issue rankings are driven purely by user data. This independence ensures that what you see is a true reflection of consumer experience.
Is This for Me? (Yes, and Here’s Why)
This platform was designed for everyone, especially those who feel their voice isn't heard.
Can my non-tech-savvy mom or grandpa use this?
Absolutely. We prioritized simplicity. The process is as easy as filling out a simple form. You select your issue from clear, clickable buttons—no complicated jargon. If you can write a short email, you can file a report on Reclamo.ca.
👵 Use Case: Grandma’s Disappointing Hotel Stay
Your grandmother, Betty, booked a hotel for a family visit. The pictures showed a pristine pool, but when she arrived, it was closed for "maintenance" the whole week. Instead of just being frustrated, her grandson helps her go to Reclamo.ca. She doesn't need an account. She finds the hotel, clicks "Pest issues" and "Broken amenities," and writes one sentence: "The pool was closed my entire stay with no warning." That's it. Her report is now a public data point, warning other families and prompting the hotel to update its advertising.
How is this important for me, the regular user?
It gives you leverage. A single complaint to a hotel's front desk can be forgotten. A public report on Reclamo.ca is a permanent record that affects the hotel's reputation. It forces them to listen. For other users, your report is an honest, unbiased warning that helps them make better decisions.
What about more serious issues?
This is where Reclamo.ca truly shines. For issues involving health, safety, or significant financial loss, our platform serves as a crucial first step in creating a timestamped, public record of your complaint.
😠 Use Case: The Business Traveler's Nightmare
David is on a business trip and finds clear evidence of bedbugs in his room. The front desk is dismissive. He takes photos and immediately files a report on Reclamo.ca, selecting "Pest issues" and uploading the images. This report is now a powerful piece of evidence he can use when requesting a full refund from corporate, and it serves as an urgent public health warning to others considering that hotel.
Your Experience is Power. Use It.
Share your story. Check reports before you book. Help us build a more accountable Canada.